Refund Policy:

Our foremost commitment is to ensure your complete satisfaction with every purchase. We stand behind the quality and value of our products, offering a risk-free guarantee on both your membership and merchandise. Please note that there are limited exceptions to this policy.

What is HandCo’s customer satisfaction guarantee and returns policy?

On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your…

How do I return my order under this satisfaction guarantee?

To initiate the return process for an item purchased online, kindly visit our ‘Return My Order’ section for personalized assistance.

Great customer service & double guarantee

At Handco.com, we are committed to ensuring your complete satisfaction with every purchase. We offer a comprehensive refund policy to guarantee your peace of mind. While we accept returns on all items, certain products must be returned within a 90-day period from the date of receipt by the member…

Customer Care

Welcome to the benefits and terms for HandCo Wholesale members and subscribers, with the latest updates as of September 2021. We’re excited to have you join us and enjoy the privileges of membership. Should you have any inquiries, feel free to reach out to our team.

Extended warranty

Handco.com offers an extension of the manufacturer’s warranty, providing 5 years of coverage for Televisions and Projectors, and 2 years for Computers, Tablets, Major Appliances/White Goods*, Cameras, and Camcorders from the original purchase date.

Price Adjustment – Handco.com Orders

To be considered for a price adjustment, the request must be made within the promotional period while the item is still available in stock. Additionally, the item in question must meet the following criteria:

What is my statutory cancellation right as a consumer?

In many cases, HandCo offers consumers highly advantageous return policies, often considered among the most favorable available. Within the UK’s Consumer Contracts (Information, Cancellation, and Additional Regulations…

Special Order Merchandise, Custom Merchandise and Installed Merchandise

HandCo’s policy concerning customer satisfaction and returns does not extend to special orders, custom items, or installed merchandise. However, it’s important to note that your legal entitlements regarding these items remain intact…

Is there a time limit for returning an item?

We are excited to introduce what we consider to be a leading return policy within our industry. Each return is carefully evaluated individually, ensuring fairness and consideration. Approval or denial of returns will be determined based on various factors such as…

In the unlikely event that an item arrives damaged or faulty

We have the possibility to provide a substitute product within 7 days of shipment. It’s important to highlight that we cannot offer replacements for orders paid via PayPal; instead, we kindly ask you to adhere to our standard returns procedure. If, after this 7-day period…

When will I be charged for my order?

When you place an order for most items shipped directly from our depot, we’ll authorize the value of your purchase on your credit/debit card. This is a standard procedure. In the event that the item is scheduled for delivery…

Are there any exceptions to the statutory cancellation right?

The legal provision regarding cancellation rights does not extend to specific categories of products, including those that have been customized or tailored to meet your requirements. Additionally, items such as perishable goods (e.g., flowers, food, plants) are also exempt from this statutory cancellation right.

When should I expect my refund?

When requesting a refund, we will promptly process your reimbursement within seven days upon receiving and verifying the returned items. Whenever feasible, refunds will be issued using the same method as your initial payment…

When should I expect my refund under Statutory cancellation?

Upon requesting a refund, we will promptly process your reimbursement within seven days upon receipt and authentication of the returned items. Whenever feasible, refunds will be issued through the same payment method used for the initial transaction.

How do I exercise my statutory cancellation right?

If you would like to avail yourself of your legal right to cancel, kindly reach out to our Customer Care Centre via the toll-free number 0333 015 0860. Alternatively, you can contact us via email, fax, or by hand/postal delivery at the address provided below: Unit 1 & 2 Globe Park, Moss Bridge Rd, Rochdale OL16 5EB. Our team at Customer Care will be more than happy to assist you with any cancellation queries or processes you may have.