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Terms & Conditions

Welcome to Handco.com! These Terms and Conditions outline the rules and regulations for:

  • (1) The use of our website, handco.com.
  • (2) The sale and supply of goods and services through handco.com.

HandCo.com is owned and operated by Inavate Ltd trading as H&Co, hereinafter referred to as HandCo.com. By accessing and using this website, you agree to comply with these Terms and Conditions, along with all related policies and terms. Please review these carefully before proceeding.

We are committed to protecting your Personal Data in accordance with our Privacy Policy.

Your use of this website constitutes your acceptance of these Site Terms and all applicable laws. If you do not agree to these terms, please refrain from using our website.

If you lack the authority to accept these Site Terms, you are not permitted to access or use this website.

Below are the detailed sections outlining our Site Terms. Please review them:

PART (1): TERMS APPLICABLE TO THE SUPPLY OF GOODS AND SERVICES VIA THE WEBSITE

PART (2): TERMS APPLICABLE TO USE OF THE WEBSITE

PART (3): TERMS APPLICABLE TO BOTH PART (1) AND PART (2) ABOVE


Definitions and Interpretation

Throughout the Site Terms:

“Buyer” refers to an individual utilizing the website to procure goods or services from us, excluding those associated with their profession or business.

“Tracking Mechanisms” denote small text files residing on your device.

“Our Company Group” encompasses the conglomerate to which we belong, comprising HandCo Wholesale Corporation, Price HandCo International, Inc., and HandCo Wholesale UK Limited.

“HandCo Participant” signifies either a commercial entity or an individual enrolled in any of the warehouse club membership schemes managed by Our Company Group or its affiliates.

“HandCo Contentment Assurance” is the satisfaction guarantee outlined in the Consumer Delivery, Cancellation, Replacement, and Returns Policies.

“High-Value Items” are products listed on the website with a per-unit price to HandCo Participants exceeding £1000, inclusive of VAT and shipping fees.

“Private Information” denotes data identifying an individual or reasonably linkable to a specific person or entity, such as name, contact details, phone number, Internet Protocol (IP) address, and details of purchases and online transactions.

“Site Assets” encompass all materials on the website, including but not restricted to trademarks, design elements, product descriptions, HTML text, graphics, files, photographs, codes, software, layout, forms, and their selection and arrangement.

“Registered Member” refers to an individual remitting an annual subscription charge to access shopping privileges on handco.com but isn’t presently a HandCo Participant.

“We” or “Our” or “HandCo” denotes HandCo Online UK Limited. The use of paragraph titles in the Site Terms serves for ease of reference solely, with no intention to summarize the entirety of the paragraphs or impact their interpretation.

PART 1: TERMS APPLICABLE TO THE SUPPLY OF GOODS AND SERVICES VIA THE WEBSITE

A. Shopping handco.com: Two Options

We present two methods for shopping:

    • HandCo Members: If you hold a membership with HandCo, you can conveniently shop online by inputting your member number during checkout. Executive Members are eligible to have their online purchases count towards their annual reward. To ascertain your eligibility for membership, kindly check membership.
    • Online Only Members: You have the option to become a HandCo Online Member. Upon making your initial purchase, you can choose to subscribe by paying a monthly fee during checkout. Upon expiration, you’ll be prompted to renew your subscription for another month when making  your subsequent purchase. Members must be at least eighteen years old.
    • We stand by the quality of our subscription service. Should you find it unsatisfactory, we offer a full refund of your subscription fee at any time.


  • Please note that this website is exclusively for ordering goods and services intended for delivery to addresses within the UK.

B. Contract, Pricing, Formation, Payment

When purchasing products online, it’s important to note that the pricing may differ from those available at your local HandCo warehouse due to additional charges such as shipping and handling fees for delivery. However, it’s crucial to understand that the prices listed on the website do not encompass the annual subscription fee or any HandCo Membership fee required for online purchases. These subscription fees and HandCo Membership fees are subject to VAT and must be paid separately. They will be clearly outlined during the checkout process on the website and will be added to the total price of the goods and services.

It’s essential to clarify that nothing within these Site Terms or elsewhere on this website should be construed as an offer to sell or provide goods or services, including a subscription to handco.com or an online application for HandCo Membership. Your placement of an order for goods or services, or submission of an application for a subscription account/HandCo Membership, is considered an offer to purchase said items. While our Order Confirmation acknowledges the receipt of your order, it does not signify its acceptance. Once your order is accepted, it becomes our responsibility to fulfill it by supplying the goods you’ve requested.

In most cases, we consider your order accepted when we dispatch the goods or commence the provision of the services you’ve requested. This action formalizes the contract of sale for the dispatched goods, although it doesn’t apply to any additional goods or services ordered simultaneously.

For Higher Value Goods, the contract between HandCo and yourself for the sale/purchase of the specified goods will only be finalized once the goods are made available for your inspection at the designated delivery address, and you’ve signed a receipt provided by the carrier. If you opt not to sign the receipt, we’ll retain the goods, and your offer to purchase them will be deemed withdrawn.

Ownership of the goods you’ve ordered transfers to you upon dispatch, prior to delivery. We retain the right to withhold or reclaim the goods at any time until full payment is received. The risk of loss or damage to the goods also transfers to you at the same time as ownership.

Please note that we cannot be held liable for any delays or failures in delivering goods or services ordered through this website if such delays or failures are caused by circumstances beyond our reasonable control.

We accept various payment methods online at handco.com, including debit cards (UK Maestro, Visa Debit), major credit cards (Mastercard, American Express, and Visa), Apple Pay, and PayPal. Our token management service ensures continuity of service by automatically updating saved card details whenever you receive a new card, reducing interruptions and the need for re-entering card details. For information on payment methods accepted in our warehouses, please click here.

All card payments are subject to authorization by your card issuer. Failure of authorization or any other payment-related issues will result in the non-fulfillment of your order. We reserve the right to decline subscription applications and may revoke subscriptions at any time, with or without cause.

Your credit/debit card or PayPal account will be charged at the time your order is placed for all purchases.


Business Delivery

We want to assure you that we strive to fulfill all orders placed through our website promptly. However, there may be instances where factors beyond our control hinder the timely delivery of goods or services.

Please note that ownership of the goods you order will only transfer to you once we have received full payment for them and they have been successfully delivered to your specified location. Until payment is made in full, we reserve the right to retain ownership of the goods or take necessary steps to recover them. Additionally, the responsibility for any loss or damage to the goods shifts to you once ownership has been transferred.

C. Product Descriptions and Availability, Price indications and Offers and Changes

  • We take careful measures to accurately represent our goods and services on our website and ensure their availability at the listed prices. However, it’s important to note that we reserve the right to make changes without prior notice, including altering the goods and services offered, their prices or specifications, promotional offers, and other site materials. We cannot guarantee the continuous availability of goods or services advertised on our website, and we reserve the right to limit the quantities available for sale.
  • We acknowledge that while we strive for accuracy, we cannot guarantee that all site materials, including product descriptions, photographs, and user guides, are entirely accurate, complete, reliable, current, or free of errors. Consequently, we reserve the right to refuse or revise orders and rectify any inaccuracies in pricing or other material information on our website. In such cases, we will inform you of the cancellation of your order and either refrain from charging you or issue a credit to the payment method used for the order.
  • Please be aware that the product images displayed on our website are for illustrative purposes only.
  • If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order.
  • Our website is designated for orders intended for delivery to UK addresses only.
  • For further details, please refer to our Returns, Cancellations and Assistance Procedures.
  • You can find specific information about our Returns and Cancellations Procedures, including details about the HandCo Satisfaction Guarantee. This section does not affect your rights under the HandCo Satisfaction Guarantee or your statutory rights, including your right to cancel. For additional information regarding consumer statutory rights, please refer to Section S (Further Information) below or Statutory Rights section.

D. Our Responsibility for Loss or Damage suffered by you as a result of using our Website and the Sale of Goods on our Website

  • In relation to your utilization of our website and the purchase of goods therein, we acknowledge our responsibility for any loss or damage suffered by you, as detailed below in this section. HandCo disclaims liability for losses incurred due to, or associated with, your usage of the website, including any inability to access it, or reliance on the content presented.
  • If we fail to adhere to these Site Terms, we accept responsibility for foreseeable loss or damage resulting from our breach or lack of reasonable care and skill. However, we disclaim liability for unforeseeable loss or damage. Foreseeability is determined by whether the loss or damage was obvious or known to both parties at the time of contract formation.
  • We do not seek to exclude or limit liability where it would be unlawful to do so. This includes liability for personal injury, fraud, breach of legal rights concerning products, and defective products under the Consumer Protection Act 1987.
  • In the event that services are provided on your premises, we will rectify any damage caused by us during such provision. Nonetheless, we are not liable for repairing pre-existing faults or damage discovered during service provision.
  • If defective digital content supplied by us damages your device or other digital content due to our lack of reasonable care, we commit to either repairing the damage or providing compensation. However, we do not accept liability for damage that could have been avoided by adhering to our advice, applying provided updates, or by failure to correctly follow installation instructions or minimum system requirements advised by us.

For non-Consumer usage or commercial purposes, we disclaim liability for business losses including, but not limited to:

  • Loss of profits, sales, business, or revenue
  • Business interruption
  • Loss of anticipated savings
  • Loss of business opportunity, goodwill, or reputation
  • Loss of use;
  • Loss of data;
  • Special, punitive, or exemplary damages
  • Any indirect or consequential loss or damage

For non-Consumer transactions, our total liability for goods and services purchased via the website is limited to the price charged for those goods and services, whether arising from contract, tort (including negligence), strict liability, breach of statutory duty, or other legal theories.

PART 2: TERMS APPLICABLE TO USE OF THE WEBSITE


E. Restrictions on Usage, License, and Website Access

The utilization of this website is subject to the laws of England and Wales. Regulations in your jurisdiction may vary from those that apply to this website. Accessing this website from outside the UK is done at your own risk, and you are responsible for complying with the laws of your jurisdiction.

This website is designated solely for ordering goods and services to be delivered within the UK.

To register and shop on this website, you must be eighteen years of age or older. Please refer to  Section K for information concerning the usage of this website by minors.

If you meet the aforementioned requirements, a limited license is granted to you for personal use of the website. This license excludes, among other things: (a) resale or commercial exploitation of the website or any Site Materials (as defined above); (b) alteration, adaptation, translation, reverse engineering, decompilation, disassembly, or conversion of any Site Materials not intended for such purposes, including accessing or viewing the underlying HTML or other code from this website except as displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting, or transmitting any Site Materials (including trademarks) in any manner or by any means, including electronic, mechanical, photocopying, recording, or otherwise; (d) the collection and use of any product listings or descriptions; (e) making modifications to or creating derivative works of the website and any Site Materials; or (f) utilizing any data mining, bots, spiders, automated tools, or similar data gathering and extraction methods, directly or indirectly, on the Site Materials or to gather information from the website or any other user of the website. Except as explicitly stated above, no right or license is granted to you, whether by implication, estoppel, or otherwise, in or under any patent, trademark, copyright, database right, or other intellectual property right belonging to the HandCo Companies or any third party. You are prohibited from using any meta-tags or any other “hidden text” containing the name, trademark, or product name of the HandCo Companies without our explicit written consent. We retain the right to terminate this license, your subscription, and/or your access to the website at any time if you violate or allow any violation of these Site Terms. Such actions by you may also constitute breaches of applicable laws, including but not limited to copyright laws, trademark laws, communication regulations, and statutes. We reserve the right to enforce our legal rights.

F. Passwords and Security

When utilizing a password for accessing this website or any of its sections, it is your responsibility to safeguard its confidentiality and limit access to your device. If you are using a shared computer, ensure to log out once your handco.com shopping session is complete. Should there be any compromise in the confidentiality of your account or password, promptly inform our Customer Care Centre at our toll-free number 0333 015 0860.

We retain the right to undertake any necessary or reasonable measures to uphold the security of the website and your account. This may include actions such as account termination, password alteration, or the solicitation of information to validate or annul transactions on your account.

Despite our diligent efforts to safeguard your account and the website, we cannot ensure the protection of your information beyond the confines of the website. For instance, if we communicate with you electronically outside of the website, you acknowledge that such communication may not be securely transmitted or stored, potentially being accessible to others. By requesting information via email, you recognize that we may send and store it in an unencrypted format. Likewise, emails you send to us may lack encryption, thereby possibly being accessible to others. We may presume the authority of anyone accessing your account or utilizing your password, and you bear responsibility for their actions. We shall not be held liable to you for any liabilities or damages stemming from (i) actions or inactions on the part of handco.com under this provision, (ii) compromise of your account or password confidentiality, or (iii) unauthorized account access or password use.

For further details on the collection, usage, storage, and disclosure of personal information, please refer to our Privacy Policy

G. Intellectual Property

  • Ownership
    All materials found on this site are the property of HandCo or other affiliated HandCo entities and are safeguarded by copyright, trademark, and other applicable intellectual property laws in the UK and internationally.


  • Trademarks
    The trademarks HANDCO, HANDCO.COM, SIGNATURE (along with any other registered trademarks owned by HandCo as detailed in the accompanying Exhibit A), as well as their respective designs and logos, are either trademarks or registered trademarks of HandCo entities. Any replication, imitation, or usage of these trademarks, in whole or in part, without prior written consent from HandCo, is prohibited. Furthermore, all page headers, custom graphics, button icons, and scripts are trademarks of HandCo and may not be copied, imitated, or utilized, in whole or in part, without explicit written permission. Any other trademarks, registered trademarks, product names, or company names/logos mentioned on this website are the property of their respective owners.


  • Restrictions on Use
    Unless otherwise stated in the Site Terms, none of the materials or intellectual property described herein may be duplicated, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any manner or by any means, including electronic, mechanical, photocopying, recording, or otherwise, without prior written authorization from either HandCo or the relevant intellectual property rights holder.

You are permitted to electronically copy and print portions of this website exclusively for informational and non-commercial personal use. Any other utilization of the materials found on this website, including commercial use, reproduction for purposes other than those stated above, modification, distribution, republication, display, or performance, without prior written consent from HandCo, is strictly prohibited.

H. Software

This website may offer software, including files and images produced by the software, as well as accompanying data (referred to collectively as “Software”). This Software is licensed to you on a non-exclusive and limited basis. The HandCo Companies maintain full ownership and all intellectual property rights to the Software. You are prohibited from copying, distributing, selling, altering, decompiling, reverse engineering, disassembling, or creating derivative works from any Software.

I. Hyperlinks

  • Linking to the website
    You are permitted to create a hypertext link to the homepage of this website under certain conditions. This permission is limited and non-exclusive. However, the link must not misrepresent any HandCo Companies or their products and services in a false, misleading, derogatory, or defamatory manner. Please note that this permission can be revoked at any time. Additionally, you are prohibited from using framing techniques to enclose HandCo trademarks, logos, or other proprietary information without our express written consent. Any other form of linking requires our prior approval. It’s important to understand that apart from the aforementioned permissions, you do not acquire any rights or licenses to the intellectual property of HandCo Companies or any third party.


  • Links to Third Party Websites
    We offer links to third-party websites that provide goods, information, and/or services. However, we do not actively monitor or take responsibility for the content of these third-party websites. Therefore, we do not endorse or adopt the content of these websites or the accuracy of the information they contain. We make no representations or warranties regarding the quality, content, accuracy, or reliability of websites accessible through hyperlinks from this website or otherwise linked to this website.

J. Your Responsibilities; Information you provide to us; Enforcement

By becoming a member of HandCo, subscribing to our services, or registering on our website, you acknowledge that the information you provide must be accurate, current, and complete. It is your responsibility to keep this information updated by revising your personal registration details on the website.

Moreover, you agree not to utilize the website for the following purposes: (a) Engaging in or promoting criminal activities, infringing upon the rights of others, or violating any local, national, or international laws.

(b) Assuming the identity of another person or entity, or misrepresenting your association with any person or entity.

(c) Distributing any harmful content, such as viruses, worms, Trojan horses, bots, or any other software that may disrupt, spy on, or compromise the integrity of systems, programs, data, or Personal Data under the control of HandCo.com.

Access to and usage of this website are governed by the Site Terms. While we retain the right to monitor activities and content within forums and interactive sections of the website, we are not obligated to do so. We may access and internally utilize information stored on our systems, including the content of emails or other communications, for lawful purposes, as outlined in our Privacy Statement and in accordance with data protection laws. We may disclose such information to third parties, including law enforcement agencies, to safeguard our rights, property, or personnel, in response to legal proceedings, or in situations necessitating immediate action in good faith.

We reserve the right to investigate any reported breaches of the Site Terms or complaints and take appropriate actions. Such actions may include issuing warnings, suspending or terminating your access and use of the website and associated services at any time. HandCo holds no responsibility and assumes no liability for any content posted or uploaded by third parties, nor for any inaccuracies, defamations, obscenities, or other objectionable content encountered on this website.

Responsibility for your Conduct

You agree to indemnify HandCo, its employees, agents, and representatives against any compensation payments made to third parties resulting from your misuse of the website or your violation of the Site Terms or the rights of any third party. Indirect or attempted breaches of these Site Terms, as well as actual or attempted breaches by third parties acting on behalf of a website user, will be considered violations of the Site Terms by said user.

K. Minors

We strictly prohibit individuals under the age of 18 from accessing or using our website. If you are under 18 years old, please refrain from attempting to make purchases or provide any personal information through our website or engage in any other activities on our platform.

L. Disclaimers

This website and its provided materials are presented on an “as is” basis and, within the bounds of applicable law, without any warranties, whether express or implied. We hereby disclaim, to the extent allowed by law, all warranties, conditions, and terms, whether expressed or implied, including but not limited to any implied warranties of compatibility of the website with your computer system, software, or telecommunications links, or its fitness for any specific purpose.

We cannot guarantee the availability of the website, the suitability of its services for your needs, or the accuracy, completeness, reliability, currency, or absence of errors in the materials provided on this website.

Neither can we assure that this website or its servers are free from viruses or other harmful components, even if we or our authorized representatives have been made aware of the possibility of such viruses or components. We recommend using up-to-date virus screening software when accessing or utilizing this website. Your use of this website, including any content, data, or software obtained, downloaded, or accessed from or through it, is solely at your own risk.

Any reference to products, services, processes, or other information on this website does not constitute or imply endorsement, sponsorship, or recommendation by us.

PART 3: TERMS APPLICABLE TO BOTH PART (1) AND PART (2) ABOVE


M. Related Policies and Terms

There are several additional policies and terms that pertain to the usage of this website as well as our sale and supply of goods and services. These include:

Specific terms may apply to particular goods or services, as indicated elsewhere in the Site Terms or the relevant section of the website.

We urge you to carefully review all pertinent additional Site Terms. It’s important to note that the Site Terms do not modify the terms or conditions of any other agreements you might have with us or other HandCo Companies concerning products, services, or any other matters. Specifically, we want to highlight the HandCo Wholesale  Privacy Policy which pertains to HandCo Members and provides detailed information on how we collect, use, and process your Personal Data.

N. Modification of Site Terms

We retain the right to amend these Website Terms at our discretion periodically, and this authority rests solely with us. You are not authorized to amend, omit, or append to these Website Terms, and any endeavor to do so will be deemed null. In the event of modifications to the Website Terms, we will publish the revised terms on the website, along with the date of the last update. The effectiveness of any alterations or revisions to the Website Terms will commence upon their publication. Your continued use of the website subsequent to the publication will signify your acknowledgment of the updated Website Terms. However, any alterations to the Website Terms will not affect the conditions of any orders you have previously placed for goods or services through this website prior to such publication.

O. Governing Law and Jurisdiction

Whether you are a Consumer or not, you and we both agree that these Site Terms shall be governed by and construed in accordance with the laws of England and Wales.

For Consumers, both parties acknowledge that disputes shall be exclusively resolved in the courts of England and Wales. However, if you reside in Northern Ireland, you also reserve the right to initiate legal proceedings in Northern Ireland, and if you are a resident of Scotland, legal actions can be brought forth in Scotland.

For non-Consumers, both parties agree to the exclusive jurisdiction of the courts of England and Wales.

P. Termination

We retain the right, at our discretion and without prior notice, to revoke your permission to access and use this website if you violate any of the terms outlined herein or any relevant legal provisions. Furthermore, we reserve the right to block or restrict your future access to this website. In the event of termination, these terms will remain in effect.

Q. Severability and Waivers

In the event that any clause or provision within the Site Terms is deemed unlawful, void, or unenforceable, it shall be considered severed from the remaining terms, without affecting the validity or enforceability of the other provisions.

We do not waive any rights by overlooking any particular breach of the Site Terms, and such waivers, if any, must be explicitly made in writing to be considered valid.

R. Third Party Rights

Only HandCo’s subsidiaries and affiliates, apart from those not party to the agreement formed by the Site Terms, are entitled to enforce any provisions outlined therein. This entitlement does not extend to any external parties, regardless of the Contracts (Rights of Third Parties) Act 1999 or any other legal provisions.

S. Further Information

For more details regarding your rights as a consumer under statutory regulations, please refer to our section on “Cancellation, Returns, and Refunds Rights” available here or visit the following link:  https://www.citizensadvice.org.uk/

T. Contact Us

If you encounter any issues while using our website or need to address any concerns related to it, please reach out to us through any of the following channels:

U. Complaints

For information on how to reach out to us, please refer to Section U. Take a look at our Returns and Cancellations Procedures to understand the terms of the HandCo Satisfaction Guarantee. You can find details on Consumer statutory rights in Section S, Further Information.

In the event of disputes between us, they can be resolved through the European Commission Online Dispute Resolution platform. Click on the link below for more information.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage