What is my statutory cancellation right as a consumer?

In most cases, HandCo’s return policy strives to offer customers the most accommodating return options available. However, it’s important to note that under the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended), commonly referred to as the “Regulations,” you possess an additional statutory entitlement to cancel orders for products and services made via the website without providing a specific reason. This statutory cancellation right applies exclusively to purchases made as a Consumer. The duration within which you can exercise your statutory cancellation right varies depending on the nature of your purchase and its delivery method:

• If you’ve purchased services, you have a 14-day window following the conclusion of the contract.
• For digital content intended for download or streaming, you have 14 days from the contract conclusion date, or until commencement of downloading or streaming, whichever occurs earlier.
• In the case of goods, you have a 14-day period from the day you (or a nominated individual) receive the goods, unless:
• The goods are delivered in separate instalments over several days. In such instances, you have until 14 days after receiving the final delivery to reconsider the purchase.
• The goods are scheduled for regular delivery over a predetermined period. Here, you have until 14 days after the initial delivery to reassess your decision.

It’s essential to understand that the HandCo guarantee does not supersede your statutory cancellation rights or your statutory entitlements regarding defective products. According to the Consumer Rights Act, you retain the right to request a refund for faulty goods within 30 days, along with the right to seek repair or replacement within the initial six months of purchase.